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Terms and Conditions

 

The terms and conditions stated by Weasel and Stoat below apply to all transactions on our web site. We may occasionally make changes to our terms and conditions without notice to you, these changes would apply to subsequent orders.

We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 14 days of receipt. Items can be returned as long as they have not been used or worn and must be returned with all original packaging in a re-saleable condition. It is the customer’s responsibility to return the item(s) to us. We recommend that you return the goods via recorded or registered delivery as we will not be able to refund any items that are lost in transit back to us. 

If the item you have received is faulty we will of course refund your postage and the cost of your return postage.

Unfortunately, some items are non-refundable unless faulty:

- Anything that is personalised as it can't be resold due to a bespoke element

- Personal items sold i.e underwear.

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

Under the Distance Selling Regulations, if you buy online, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.

If you wish to exchange your item for a different size please email us within 7 days so we can confirm that we have your size in stock. We will hold that item for 14 days until we receive your original order back. For all returns queries please email us at sales@weaselandstoat.com

All of our products are subject to availability. In the event that we are unable to supply the goods that you have ordered we will inform you as soon as possible by email. 

Please note that during busy periods delivery of goods may take up to 14 working days to dispatch (due to printing and processes involved), however we do aim to dispatch all goods ordered within 48 hours.

Orders which are being dispatched to addresses outside of the UK and Ireland may be subject to local taxes and duties which are the responsibility of the customer. 

Weasel and Stoat owns all of the rights and contents of this website and designs.  You may not reproduce, copy, modify or distribute any of the products or designs or parts of this website without the permission of Weasel and Stoat.  The Weasel and Stoat logo, company name and all designs on this website are property of Weasel and Stoat.  

 Weasel and Stoat is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the "Sale of Goods Act 1979" as amended by the "Sale and Supply of Goods Act 1994".

Any problems, questions or queries please contact us at:

sales@weaselandstoat.com

02074900701